Rehabilitation Frequently Asked Questions

Will my insurance cover my therapy?
Each insurance plan is different. Yet, most insurance plans will cover Physical or Occupational Therapy. Insurance companies may limit the total number of visits you may have in a calendar year. Any visits you have used this calendar year here or at another facility for a different injury will decrease the number of visits that your insurance will cover now. We will be in contact with your insurance company to verify your benefits for therapy.

How long does it take?
The initial therapy evaluation takes approximately one hour. After this initial visit, the length of your therapy visits may vary. However, the average therapy appointment lasts approximately forty-five minutes. During this time, a member of the Therapy Team may work with you directly or may have you utilize appropriate exercise equipment.

How long will I be required to come to therapy?
There are many different reasons why people have physical or occupational therapy. As such, people will be required to undergo therapy for different lengths of time. Your physician will determine your progress through communication with the Therapy Team and together they will decide when you have been successfully rehabilitated.

What should I wear?
We suggest that you wear comfortable clothing for all therapy visits. This included sweat pants, shorts, or other nonbinding clothing. If your injury or surgery was to your knee, you must come prepared to put on shorts for the initial evaluation and follow up therapy visits.

Am I assigned to one therapist or will I see anyone?
You will be assigned a Therapist Team. You will work with the Therapist and the Therapist Assistant you have been assigned in most cases. In some cases, your appointment may be scheduled with a different team but be assured that information regarding your therapy and injury has been shared with the substitute team.

When do I make more appointments?
After your initial evaluation you will schedule additional appointments with your Therapy Team. A member of the Clerical Support Team will assist you with this. Our Neighborhood Health Centers are open six days a week to serve you. However, not all therapists are available for Saturday appointments.

When do I pay my co-payments?
Some insurance plans require that the insured patient pays for a portion of the therapy. When your insurance requires a co-payment you must pay your co-payment at the time of your visit. We do accept cash, check, and most credit cards.

What will the therapist do?
At the initial therapy evaluation, the physician will have been in contact with your therapist. Your therapist will review your injury and the goals of the therapy with you. The therapist will determine your physical ability and begin your progress to recovery.

Can I go to different Neighborhood Health Centers for therapy based on my own schedule?
No. Your therapy should all be provided at one of our Neighborhood Health Centers. However, your therapy does not have to be in the location where you see your physician. Therefore, you can see your physician in Bethlehem but do your therapy in any of our other locations.

What if I don’t like my therapist?
In some instances you may have a preference for a different physical therapy team. We have both male and female therapists. If after your initial visit you believe you would be more comfortable with a different team, you can be assigned a different team. You can expect the best customer service possible from all our Therapy Teams.