The Surgery Scheduling Process
Once you decide to have surgery, your next step is to meet with a surgery scheduler before you leave our office. During this time, your scheduler will:
- Review the consent forms for your procedure with you
- Schedule any necessary post-operative Physical Therapy appointments
- Schedule post-operative follow-ups with your surgeon
- Facilitate any necessary clearances from your Cardiologist or Primary Care Physician – all Total Joint patients require these clearances
- Review your pre-operative instructions
- Schedule any pre-admission testing necessary for your procedure – most inpatient surgeries require these tests
All surgical patients (inpatient and outpatient) also meet with one our Physician Assistants for a History and Physical (H&P). We perform an H&P to review your past medical and surgical history, provide any necessary prescriptions for post-op medications and answer your questions. Your History & Physical is valid only within 30 days of the date of your surgery.
Please bring a list of your current medications, past surgical history and medical history to your H&P appointment.
You will not find out the time of your surgery during the surgery scheduling process. Our hospitals contact you the afternoon or early evening before the procedure to provide you a definitive arrival time.
The Admissions Process
Our hospital registration staff handles all inpatient admissions and outpatient registrations. Be prepared to pay any estimated co-pays, co-insurance and deductibles at the time of service. Please bring a valid photo ID and a copy of your insurance card.
Before admission, you are required to provide basic demographic information as well as any applicable insurance information. At this time, you will also sign consent forms for billing and provisions of care. You will receive an identification bracelet that allows hospital personnel to positively identify you. This identification bracelet is designed for your safety, and should be worn until you are discharged.
You will be unable to drive yourself home following your discharge. Please ensure you have someone available to drive you home from our facility.
It is the policy of Coordinated Health to admit and treat all individuals without regard to race, color, sex, handicap, national origin or religion. Admission requirements and assignments of hospital facilities are the same for all individuals.
Patient Rights & Responsibilities
Coordinated Health strives to protect the basic rights of all patients for independence of expression, decision, action, respect for personal dignity and human relationship in all aspects of our services.
Click Here for more information on Patient Rights
These are documents in which you express your wishes about life-prolonging procedures and the person you choose to make healthcare decisions for you should you become unable to make these decisions for yourself. If you have an Advanced Directive, please provide a copy for your hospital records.
If you do not, our surgery scheduling and nursing staff are available to provide information about Advance Directives and assist you with advanced care planning, living wills, durable power of attorney for healthcare and do not resuscitate requests. This document is recommended for all Total Joint Replacement surgeries.
Click Here for more information on Advanced Directives
Medical Records and Protected Health Information
To obtain a copy of your Coordinated Health medical record or to have a copy sent to another physician, please complete and submit the Authorization to Disclose Health Information form. It may take up to two weeks to process your request.
After reading the instructions, select from the links below to choose either a paper or electronic copy of your medical records.
Request an Electronic copy of my medical records
Request a Paper copy of my medical records
Inpatient Hospital Accommodations
Free parking is available for all patients and visitors on the hospital campus. Your private room is spacious enough to accommodate visitors. If one of your visitors would like to stay the night, each room has a plush couch that doubles as a daybed. Flat screen TV’s are standard in each room. Appetizing, made to order meals are available for breakfast, lunch and dinner.
You may bring any items that will make you more comfortable during your hospital stay. Small, battery powered appliances, such as razors and radios, are acceptable. Alcoholic beverages and non-service animals may not be brought into the hospital. Jewelry, purses, wallets, and medications should also be left at home. Your physician prescribes any necessary medication from the hospital pharmacy.
To maintain a clean and healthy environment, smoking is prohibited at Coordinated Health.
Your bed is specially designed to ensure your comfort and safety. Each bed contains side rails for your protection; do not try to lower the rails or climb over them. Ask your nurse for help to get up and out of bed. Fall prevention is extremely important to us and we ask that you follow our guidelines to minimize your risk of a fall. Do not attempt to get up on your own after surgery. Call your nurse for assistance everytime.
A phone is located at each bedside. To place local calls, dial 9 and then dial the number. Long distance calls may be charged to a calling card or by calling collect. Your bathroom is equipped with an emergency cord if you need assistance. Pulling the cord signals our nurses’ station and summons immediate help to your room. A call bell is available should you need assistance with anything.
It is always our desire to provide quality patient care. We value comments, good or bad, to help us improve our services. If you have concerns you would like to express regarding your visit to Coordinated Health, please contact us at:
Att: Laurie Gombert
1503 N. Cedar Crest Blvd.
Allentown, PA 18104
Phone: (610) 861-8080
You may also contact The Joint Commission, our hospital accreditation organization at:
The Joint Commission – Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrance, IL 60181
(800) 994-6610 or email at email@example.com
Or simply complete the form below:
Through our Central Billing Office (CBO), we strive to ensure your physician and hospital bills are quickly and correctly processed. Our knowledgeable staff is available to answer your billing questions and concerns, Monday through Friday 7:00 am – 5:00 pm.
Fill out this brief form and a member of our billing team will contact you shortly.
All Fields Are Required
Call (877) 247-8080 and press 4 to ask any questions about your bill or insurance. If you are unable to reach a member of our billing team, leave a message and we will return your call as quickly as possible.
When you leave a message, remember to include:
- Name of patient
- Your Name (if different than patient)
- Patient DOB
- Date of service
- Phone number you can be reached at
- Your question